Shipping & Returns Info

 

Shipping Rate Per Order* Standard Rates (non-Member) Members & Corporate Partners JCB Collector Member
Ground or Temp Control** $20 $15 Free Ground shipping for orders over $75
2-Day (AK & HI orders receive $10 discount on this rate) $50 $45 $45
Overnight $100 $90 $90
Orders over $350 Free Ground Shipping Free Ground Shipping Free Ground Shipping
Will Call Pickup (American Canyon or Sonoma) $15 $10 Free
Other Shipping Options:      
Cool Pack*** $12 $10 $10
Gift Box $12 $10 $10
Greeting Card $4 $3 $3
Other Shipping Fees:      
Redirect to Different Address $15 $10 $10
Reships due to missed delivery Standard rates apply Member rates apply Collector rates apply
Canceled Orders that have been shipped Refund less shipping Refund less shipping Refund less shipping

 

Ground, 2-Day Air, and Overnight rates shown above are for FedEx & UPS.

* Per order qualifies as a single ship-to destination

**Temperature Controlled Shipping-We ship every week on Friday in a temperature controlled truck and recommended selecting this service when temps are under 35 degrees F and over 85 degrees F.

This service is available in the Midwest and East Coast year-round to the following states: AL, DC, FL, GA, IA, IL, KS, LA, MA, MD, ME, MI, MN, NC, ND, NE, NH, NY, PA, SC, TN, WI, TX and VA.

Orders submitted by 10:00am PT Thursday will ship on Friday and typically deliver the following Tuesday (TX and IL) and Friday (FL and NY).

***CoolPack-The cost for the Cool Pack is added in addition to your Shipping Service choice for $12 per order and $10 for members. Recommended when temps are over 85 degrees F.

JCB Collector Members receive FREE shipping on all orders over $75! Everyone enjoys FREE Ground Shipping on all orders over $350!

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When Can I Expect My Order?

Orders submitted by 10:00AM PT Monday-Friday should ship the same day. Otherwise your order should ship on the next business day.

Tasting Experiences

We recommend a minimum processing time of 7 business days to assure on-time delivery. For quicker delivery, hosts may upgrade to 2-Day shipping for an additional $30 or Overnight for an additional $80.

Adult Signature

Wine deliveries require an adult signature of someone over the age of 21. If you are not home to receive shipments please use a work address or other alternative address. After three delivery attempts the carrier may return the package for non-delivery. You may contact customer service at 1-855-233-5155 to schedule a re-shipment or request a refund. Additional charges may apply for orders that have to be reshipped. If you are not able to receive the shipment and it is returned to Boisset, please contact us with an alternative address. Additional charges may apply for reshipments.

Merchandise Shipping Rates

Shipping rates are based on weight and destination and will appear in your shopping cart upon checkout.

Substitutions

Boisset reserves the right to substitute wines of similar varietal, quality and value for wines that have sold out. Each bottle of wine is unique and may carry individual characteristics.

Breakage, Spoilage

If your wine is damaged, you may contact your Boisset Wine Ambassador for a replacement within 30 days of shipping. You may also contact Customer Care or call 1-855-233-5155 x 2. Sediment or crystals in the wine is naturally occurring and not an indication of spoilage.

Return Policy

You may cancel Wine orders within 3 days of ordering. You may return any unopened or unused Non-Wine Merchandise or Jewelry for exchange or a refund, less the cost of shipping, when requested within 30 days of shipment. To return an item, contact your Boisset Wine Ambassador or Customer Care, or call 1-855-233-5155 x 2.