Shipping & Returns Info

SAVE ON SHIPPING WITH
FLAT RATES NATIONWIDE

 

Wine

Flat Rate Nationwide

Standard Ground Shipping for up to 12 bottles. Add $20 for each additional increment of 12 bottles.

Members

$25

Non-members

$35

Expedited Shipping

Up to 12 bottles

2Day

Add
$50

Overnight

Add
$100

Free Shipping

Qualification based on the subtotal, after discounts and prior to tax and shipping.

Ground Shipping not available to Alaska and Hawaii; these orders receive an automatic $10 discount on 2-Day Shipping.

All Orders Over

$500

Gift Sets & Specialty Items

Gift Set & 1.5 Liter Magnum

$25

Jewelry, Books & Decanters

$15

Corkscrews & Bottle Stoppers

$5

Bulk Orders

Get a quote by Contacting us at Customer Care or by calling 855.233.5155

 

SATISFACTION
GUARANTEED

 

We stand behind every bottle we make.

 

We hope you'll love them as much as we do.

 

If you don't, let us know and we'll make it right.

 

FAQs

  • Where do I find the tracking link for my package? What if I click the link and there's no info available?

    Upon placing your order, you will receive a confirmation email, and then once your order has shipped you will receive a second email that provides a link to your carrier's tracking information. Tracking will appear within 24 hours of shipping and will continually update throughout the delivery process.

  • Is there a temperature-controlled shipping option available?

    We offer a weekly refrigerated service for orders shipping to the Mid-West and East Coast as well as some Southern States. A "Temp Control" option will appear in the Shipping Service menu at checkout if available in your state. If a Temp Control option does not appear and temperatures are a concern in your area, consider adding a CoolPack to your order at checkout.

    Temperature-Controlled shipments depart our California facility once a week on Fridays for delivery the following week. We recommend checking HERE and selecting this option anytime the forecasted high temperatures are above 85°F or below 35°F anywhere between the shipping destination and Napa Valley. Temperature-Controlled orders placed by 10:00AM PT on Thursdays will ship out on the very next day, while those that miss this deadline will depart our facility on the following Friday.

     

  • What's a "CoolPack"? Should I add this to my order?

    CoolPacks are inserts designed to keep your wine chilled for up to 2 days on its journey in warm weather. CoolPacks are recommended anytime the forecasted high temperatures are above 85°F anywhere on your wine's travel route from Napa Valley to its destination, particularly in those nearby West Coast states where Temperature-Controlled shipping is not available. Please click here HERE to check a 10-day forecast for the destination zip code. Adding a CoolPack option to any order is $12 per 12/pack for non-members and $10 per12/pack for Wine Society Members and JCB Collectors. 

  • I need my wines by a specific date. What should I do?

    Contact Customer Care prior to placing your order if delivery dates are a concern so we can proactively assist you with providing the best shipping option for receiving on time. In circumstances where faster shipping is essential, consider upgrading to 2-Day or Overnight shipping.

  • Do I need to provide my birthdate for orders containing alcohol?

    Because all orders ship from a wine warehouse, an authentic Date of Birth is required to confirm you are 21 or older, as this is required by law.

  • Fees for Redirect to Different Address After Shipment is Initiated?

    Non-member $15 - Member $10