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Shipping & Returns Info

When can I expect my order?

COVID-19 Shipping Update: We are currently experiencing delays of 1-2 days and in some cases 3 days for orders to ship.  In order for Boisset and our shipping partner to be able to stay open and operational, we need to take the necessary precautions to keep our staff safe.  At this time we do not have the capability of prioritizing orders nor checking with the team to see what day they will ship. All orders are being handled at a first in first out basis. Stay well!  Our team is grateful to continue supporting you remotely during this unprecedented time.

Under normal circumstances this is what you can expect:  Orders received by 8am Pacific will be shipped that day or on the next business day if placed over the weekend. Most orders are delivered via UPS ground delivery unless otherwise specified. Allow a total of 3-7 business days from order date to delivery, except in CA, where orders deliver the next business day when shipped UPS Ground. Tracking information is provided to the email address entered at the time of order processing. 

Summer Months Shipping Recommendation: If temperatures in your area are over 85 degrees F we recommend adding a CoolPack to your order which can be done at checkout. For orders in the Midwest or East coast  we recommend selecting the Temperature Controlled Shipping option as well as adding a CoolPack as your order will then ship on a Friday from our American Canyon warehouse via refrigerated truck. 

Wine Shipping Rates

Bottles Ground (5-7 bus. days) GSO 2-Day Air Overnight Temperature Controlled** Add CoolPack*
Bottles: 1-6 Ground (5-7 bus. days): $20 GSO: $25 2-Day Air: $45 Overnight: $75 Temperature Controlled**: $20 Add CoolPack*: $9
Bottles: 7-12 Ground (5-7 bus. days): $25 GSO: $30 2-Day Air: $50 Overnight: $80 Temperature Controlled**: $25 Add CoolPack*: $9
Bottles: 13-18 Ground (5-7 bus. days): $35 GSO: $40 2-Day Air: $70 Overnight: $100 Temperature Controlled**: $35 Add CoolPack*: $18
Bottles: 19-24 Ground (5-7 bus. days): $45 GSO: $50 2-Day Air: $90 Overnight: $120 Temperature Controlled**: $45 Add CoolPack*: $18
Bottles: 25-30 Ground (5-7 bus. days): $55 GSO: $60 2-Day Air: $110 Overnight: $140 Temperature Controlled**: $55 Add CoolPack*: $27
Bottles: 31-36 Ground (5-7 bus. days): $65 GSO: $70 2-Day Air: $130 Overnight: $160 Temperature Controlled**: $65 Add CoolPack*: $27
Bottles: 37-42 Ground (5-7 bus. days): $75 GSO: $80 2-Day Air: $150 Overnight: $180 Temperature Controlled**: $75 Add CoolPack*: $36
Bottles: 43-48 Ground (5-7 bus. days): $85 GSO: $90 2-Day Air: $170 Overnight: $200 Temperature Controlled**: $85 Add CoolPack*: $36

UPS is our preferred shipping carrier, and Ground Shipping is included on all orders over $750.

Ground, 2-Day Air, and Overnight rates shown above are UPS. GSO (CA and NV only) is also available for these shipping options for an additional $5 per shipping bracket.

* CoolPack-The cost for the Cool Pack is added in addition to your Shipping Service choice. Recommended when temps are over 85 degrees F.

**Temperature Controlled Shipping-We ship every week on Friday in a temperature controlled truck and recommended selecting this service when temps are under 35 degrees F and over 85 degrees F. This service is available in the Midwest and East Coast year-round to the following states: AL, DC, FL, GA, IA, IL, KS, LA, MA, MD, ME, MI, MN, NC, ND, NE, NH, NY, PA, SC, TN, WI, TX and VA. Orders submitted by 10:00am PT Thursday will ship on Friday and typically deliver the following Tuesday (TX and IL) and Friday (FL and NY).

Tasting Experiences

Tasting Experiences ship at a rate of $10 for one (1) flight, and $20 for two (2) flights and we recommend a minimum processing time of 7 business days to assure on-time delivery. For quicker delivery, hosts may upgrade to 2-day shipping for an additional $25 or overnight for an additional $50.

Adult Signature

Wine deliveries require an adult signature of someone over the age of 21. If you are not home to receive shipments please use a work address or other alternative address. After three delivery attempts the carrier may return the package for non-delivery. You may contact customer service at 1-855-233-5155 to schedule a re-shipment or request a refund. Additional charges may apply for orders that have to be reshipped.

Merchandise Shipping Rates

Shipping rates are based on weight and destination and will appear in your shopping cart upon checkout.

Substitutions

Boisset reserves the right to substitute wines of similar varietal, quality and value for wines that have sold out. Each bottle of wine is unique and may carry individual characteristics.

Breakage, Spoilage

If your wine is damaged, you may contact your Boisset Wine Ambassador for a replacement within 30 days of shipping. You may also contact Customer Care or call 1-855-233-5155 x 2. Sediment or crystals in the wine is naturally occurring and not an indication of spoilage.

Return Policy

You may cancel Wine orders within 3 days of ordering.  You may return any unopened or unused Non-Wine Merchandise or Jewelry for exchange or a refund, less the cost of shipping, when requested within 30 days of shipment. To return an item, contact your Boisset Wine Ambassador or Customer Care, or call 1-855-233-5155 x 2. 

WINE DELIVERY ISSUES

Wine is delivered via UPS, FEDEX or GSO and requires an adult signature over the age of 21. Three delivery attempts will be made by the carrier to deliver. If you are not able to receive the shipment and it is returned to Boisset, please contact us with an alternative address. Additional charges may apply for reshipments.